The next generation of service management software from RTM is named Service Point. (After all, it’s service software that was designed expressly for CounterPoint SQL). Service Point takes full advantage of MS SQL technology to bring you a reliable, robust service management solution that is written for, and tightly integrated with, NCR CounterPoint SQL, PBS by Passport Software, or Microsoft Dynamics. The use of Crystal Reports gives you unmatched reporting abilities, using industry standard tools.
Version 9.3 of ServicePoint is currently shipping. Interface with CounterPoint SQL, Passport PBS, or Microsoft Great Plains is supported. View the ServicePoint Brochure.
As of 9.3, build 259, ServicePoint has established compatibility with NCR CounterPoint up through version 8.5.6. ServicePoint is “version aware”, and will function properly with prior versions of CP, up through the most current version.
Take advantage of the latest features, including:
- Scheduling calendar comments. Freeform comments entries by tech and by day.
- Scheduled “Crew” features. Scheduling multiple technicians and resources together is now more intuitive, featuring an interface to assign and move crews as a group.
- Capture of images to be attached directly to work orders. Images may be added via work order maintenance in the desktop application, or directly from a phone or tablet’s camera using the SP Mobile app.
Click on the thumbnails for a closer look at some sample screens from this exciting product.
Work order entry, General Info Work order entry, tasks
Work orders, Labor time Work orders, parts used
Work orders, Additional charges Scheduling, calendar
Service addresses Equipment management
Invoicing codes
